About our app
Our app currently supports iOS 16, 17 and 18, and Android 13 and 14.
Our app is currently not optimised for tablets.
We collect a range of different data. You can read more about it in our app Privacy Policy and the Vanguard Privacy Policy
Logging in
You can use biometrics for logging in to the app but not for authorising payments just yet.
Logging in with biometrics
You need to enable biometric login in your device settings.
The prompt to set it up will appear as soon as you log in.
If your device does not recognise your biometric information, you can log in using your username and password.
Turning biometrics on and off
You can turn biometrics on and off from the 'Settings' menu at the bottom of the app screen, or in your device settings.
About your biometric data
We do not store biometric data. Your device stores that data.
There are a few things you can try:
if you are trying to log in to our app with biometrics and it is not working, use your username and password
make sure you’re using the right username and password
if you’ve forgotten your login details select: 'Forgotten your username?’ or ‘Forgotten your password'
check there’s no problem with your internet connection by accessing other sites
check there’s no problem with your browser by trying a different one
try disabling any plug-ins you’re using as these can occasionally cause issues
try using a different device
try using a different internet connection, such as mobile data or a different wi-fi network
if you’ve tried these options and still cannot log in, contact us
If you're having trouble accessing the app, make sure you have the latest version of your phone’s software installed and the latest version of our app. You can update it at the App Store or Google Play Store.
If we're experiencing technical problems, we'll be working hard to get the app working again. In the meantime, if you need urgent access to your accounts, log in to our website.
If you need further help, you can contact us.
Account management
If you want to open a new account you can find everything you need to know in Help and Support on our website
If you already have an account with us
You can open and manage multiple Vanguard accounts using the same username and password.
For example, if you already have a Stocks and Shares ISA you could open a Personal Pension using the same login details.
- Log in to your account.
- From the left-hand menu, choose 'Open new account'.
- Select the account type you’d like to open and follow the on-screen instructions.
You can find your account number on your account overview screen.
You can find out how to view and pay your fees on our website.
If you’d like to change the personal details saved in your account, you need to log in to your account on our website.
If you'd like to change your password, follow these steps:
1. Log out of the app.
2. Select ‘Forgotten your username or password?'
3. Follow the on-screen instructions to change your password.
You can use your username and password to log in. You'll be asked to set up biometric recognition again.
If your phone number has changed you need to log in to our website to update it.
You can only update your personal details on our website at the moment.
We do not have messages in the app at the moment. Log in to your account on our website to send or read a message.
This is usually done straightaway, but in some cases, we may need you to upload some documents to your online account on our website so we can review them.
Make sure any documents you upload:
match the details saved in your Vanguard account (for example, make sure your name matches exactly)
show the full document and are not cropped or redacted in any way
This will help us verify your identity or bank account as quickly as possible.
Once you've uploaded your documents, we'll start reviewing them as soon as we can. It can take up to 5 working days.
If we need any extra information, we'll contact you as soon as possible. When your verification is complete, we'll send you a secure message letting you know your Vanguard account is fully up and running.
You can only do this by logging in to your account on our website.
You cannot link accounts on the app at the moment. Nor can you see linked accounts. Log in to your account on our website.
Adding and withdrawing money
To add cash to your account:
- Select the product that you want to add cash to.
- Select 'Invest' and then 'Single payment' which will take you to choose your investments.
- Select 'Add more investments' to view all your investment options. Expand the bottom row for 'Cash'. Here you can enter the amount you want to pay. Follow the steps.
- Cash will be available to invest on the next working day.
To set up a regular payment:
- Select the product you want to set up a regular monthly payment for.
- Select 'Invest' and then 'Regular monthly payment’.
- Then follow the on-screen instructions to choose your fund, amount and payment date.
If you want to amend this in future, just make sure any changes are done more than 8 working days before the next payment date.
To amend or cancel a regular payment:
- Log in to your account on our website.
- Select ‘Payments’ in the menu. You’ll see a list of your regular payments.
- Under Order options, select 'the three dots' and then select ‘Edit’ or ‘Cancel’.
Please note you must make changes to a regular payment at least 8 working days before it’s due. Otherwise, the payment will still be processed.
You can invest in the app if you have available cash, want to pay by debit card or set up a monthly payment.
- Select the product you want to invest in.
- Select ‘Invest’.
- Then select 'Single payment’ or ‘Regular monthly payment’ and follow the steps.
You can choose your fund and how much to invest.
Orders take 2 to 4 working days to complete, and a contract note will also be uploaded to your ‘Documents’ in your online account.
Orders remain in pending status until the deal has settled. Once settled, if you go to 'Transactions', you’ll see the status has changed to 'Complete'.
You cannot withdraw cash in our app at the moment. You need to log in to your account on our website.
Investing
You can start investing with these 3 steps.
1. Choose an account
You have 4 to choose from:
- a Stocks and Shares ISA
- a Personal Pension
- a Junior ISA
- a General Account
Each account comes with different investment limits and different tax advantages, so it’s worth spending a little time comparing them to work out which is right for you.
2. Choose a management style
You can choose to build your own portfolio or let us do it for you.
If we do it for you
We’ll match you with investments that fit your attitude to risk. Then we manage them every step of the way. You'll also get expert investment guidance from real people if you need it.
If you do it yourself
You can pick funds to invest in. We have a range of over 85 funds to invest in – giving you plenty of options if you want to build your own portfolio.
3. Decide how much to invest
Get started with a payment of £500 by debit card or set up a monthly payment from £100 by Direct Debit.
Alternatively, you can start by transferring investments from another provider.
Support and feedback
To leave feedback or report an issue:
- Open the app.
- Select the 'Help' icon at the bottom of the screen.
- Select 'Tell us what you think about our app' and then give us a description of the bug or issue.
Please use our website if you are not able to do something in the app.
If you have any issues with your account – which do not relate to our app – please contact us.
If you have a problem using our app, please send us a secure message on our website.
To send us a secure message:
- Log in to your account on our website.
- Select ‘Secure messages’ from the menu.
- Select ‘Send a message’ and tell us what the issue is.
Please use our website if you are not able to do something in the app.
If you have any issues with your account – which do not relate to our app – please contact us.
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Check out our range of help topics and find answers to popular questions.