There are a few things you can try:
- Make sure you’re using the right username and password
- If you’ve forgotten your login details request: 'Forgotten your username?’ or ‘Forgotten your password'.
- Check there’s no problem with your internet connection by accessing other sites
- Check there’s no problem with your browser by trying a different one
- Try disabling any plug-ins you’re using as these can occasionally cause issues
- Try using a different device
- Try using a different internet connection, such as mobile data or a different wi-fi network
If you’ve tried these options and still cannot log in, contact us.
Need more help?
Our UK-based team is ready to answer your questions
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Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
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