I cannot log in to my account. What should I do?


There are a few things you can try:

  • Make sure you’re using the right username and password

  • If you’ve forgotten your login details request: 'Forgotten your username?’ or ‘Forgotten your password'.

  • Check there’s no problem with your internet connection by accessing other sites

  • Check there’s no problem with your browser by trying a different one

  • Try disabling any plug-ins you’re using as these can occasionally cause issues

  • Try using a different device

  • Try using a different internet connection, such as mobile data or a different wi-fi network
     

If you’ve tried these options and still cannot log in, contact us.

Need more help?

Our UK-based team is ready to answer your questions

Our UK-based team is ready to answer your questions.

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Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

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