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I can't log in to my account. What should I do?


There are a few things you can try:

  • Make sure you’re using the right username and password

  • If you’ve forgotten your login details you can try clicking ‘Forgotten your username?’ or ‘Forgotten your password

  • Check there’s no problem with your internet connection by accessing other sites.

  • Check there’s no problem with your browser by trying a different one.

  • Try disabling any plug-ins you’re using as these can occasionally cause issues.

  • Try using a different device.

  • Try using a different internet connection, such as mobile data or a different wi-fi network

If you’ve tried all of the above and are still can’t log in, call us on 0800 587 0460.

Need more help?

Our UK-based team is ready to answer your questions.

Log in to your account to send us a secure message. This is the best way to contact us if you have a Vanguard account.  

Log in


Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Find out what you can do
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