I can't log in to my account. What should I do?

 

There are a few things you can try:

• Make sure you’re using the right username and password
  
  
• If you’ve forgotten your login details you can try clicking ‘Forgotten your username?’ or ‘Forgotten your password
  
  
• Check there’s no problem with your internet connection by accessing other sites.
  
  
• Check there’s no problem with your browser by trying a different one.
  
  
• Try disabling any plug-ins you’re using as these can occasionally cause issues.
  
  
• Try using a different device.
  
  
• Try using a different internet connection, such as mobile data or a different wi-fi network

If you’ve tried all of the above and are still can’t log in, call us on 0800 587 0460.