You can get a reminder of your username by following these steps:
Click 'Forgotten your username?' on the login screen.
Enter your details.
Enter the verification code we've sent you by text message.
You'll be shown a reminder of your username.
Changed your phone number, or not receiving your verification code? Please contact us.
Need more help?
If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.
If you are new to Vanguard, please send us a message with email.
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?