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I've forgotten my username, what should I do?


You can get a reminder of your username by following these steps:

  • Click 'Forgotten your username?' on the login screen.

  • Enter your details.

  • Enter the verification code we've sent you by text message.

  • You'll be shown a reminder of your username.

Changed your phone number, or not receiving your verification code? Please contact us.

Need more help?

Our UK-based team is ready to answer your questions

If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.

If you are new to Vanguard, please send us a message with email.

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Find out what you can do
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