I've forgotten my password, what should I do?

You can get a reminder of your password by following these steps:

  • Go to 

    Forgotten your username or password?'
  • Enter your details. 

  • Enter the verification code we sent you by text message.

  • You'll be shown a screen where you can enter and confirm your new password.

Changed your phone number or not receiving your verification code? Please contact us.

Need more help?

Our UK-based team is ready to answer your questions

Do you have a Vanguard account?


Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Let us know how we can help.

Contact us