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I've forgotten my password, what should I do?


You can get a reminder of your password by following these steps:

  1. Click 'Forgotten your password?' on the login screen.

  2. Enter your username and the email address associated with your Vanguard account.

  3. Enter the verification code we’ve sent you by text message.

  4. You'll be shown a screen where you can enter and confirm your new password.

Changed your phone number, or not receiving your verification code? Please contact us.

Need more help?

Our UK-based team is ready to answer your questions

If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.

If you are new to Vanguard, please send us a message with email.

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Find out what you can do
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