To keep your account secure we verify your identity by sending a code to your phone. We do not send security codes by email for security reasons.
If you did not receive a code:
wait a couple of minutes and try resending the code
check your phone's settings
move around for better reception
remove the phone case
charge your phone
turn wi-fi off and on again
check your mobile phone operator is not experiencing an outage. You can usually find this out from their website
call us to check we have your correct phone number
Contact us if:
you've lost the phone that we are trying to send a code to
you prefer us to send the code to a landline if you live in an area with weak signal
you keep having problems with receiving a code
we do not have your correct phone number
Need more help?
Our UK-based team is ready to answer your questions.
Do you have a Vanguard account?
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?