I did not receive a verification code

To keep your account secure we verify your identity by sending a code to your phone.

We do not send security codes by email for security reasons.

If you did not receive a code:

• wait a couple of minutes and try resending the code

• check your phone's settings 

• move around for better reception

• remove the phone case

• charge your phone

• turn wi-fi off and on again 

• check your mobile phone operator is not experiencing an outage. You can usually find this out from their website

• call us to check we have your correct phone number

Contact us if: 

• you've lost the phone that we are trying to send a code to 

• you prefer us to send the code to a landline if you live in an area with weak signal

• you keep having problems with receiving a code

• we do not have your correct phone number