I did not receive a verification code

To keep your account secure we verify your identity by sending a code to your phone.

We do not send security codes by email for security reasons.

If you did not receive a code:

  • wait a couple of minutes and try resending the code

  • check your phone's settings 

  • move around for better reception

  • remove the phone case

  • charge your phone

  • turn wi-fi off and on again 

  • check your mobile phone operator is not experiencing an outage. You can usually find this out from their website

  • call us to check we have your correct phone number

Contact us if: 

  • you've lost the phone that we are trying to send a code to 

  • you prefer us to send the code to a landline if you live in an area with weak signal

  • you keep having problems with receiving a code

  • we do not have your correct phone number

Need more help?

Our UK-based team is ready to answer your questions

Do you have a Vanguard account?


Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Let us know how we can help.

Contact us