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How do I close my account?


We'll be sorry to see you go but understand that plans can change. If you send us a secure message, we'll close your account as soon as possible:

  • Log into your account

  • Click 'Secure Messages' on the left

  • Send us a message telling us that you wish to close your account

You'll need to make sure your account balance is £0 before we can close it. To do this, you can sell your investments and withdraw your cash, or transfer to a different provider.If you've got any regular payments or withdrawals set up, you should cancel those too.

Need more help?

Our UK-based team is ready to answer your questions

If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.

If you are new to Vanguard, please send us a message with email.

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Find out what you can do
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