How do I close my account?

If you are on this page because you received an email about account fee changes

Please note that:

  • Junior ISAs are not affected
  • Cash in your account is not subject to the £4 minimum account fee

If you are unsure about how the fee changes could affect you

Our chatbot can you help you understand the changes based on the accounts you have.

Type 'fees' to get started.


We'll be sorry to see you go but understand plans can change. 

After you have transferred to another provider or withdrawn your money.

  • Make sure your account balance is zero.

  • Make sure you cancel any Direct Debits or regular withdrawals

  • Once your balance is zero and you have no active payments...

  • Send us a secure message, we'll close your account as soon as possible: 

  • To send us a secure message, log into your account

  • From the left menu go to Secure messages.

We place your account in ‘closing’ status for 3 months. This is so we can process any pending fees, dividends and allow you to access your documents. 

After your account is closed you can still log in. To check your account has been closed go to ‘My Profile’ from the left-hand menu and choose the ‘Product’ tab. 

Transferring out of Vanguard

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Need more help?

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Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

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