Check if you have available cash
You can only withdraw ‘available cash’ from your account.
To find out if you have available cash, follow these steps:
1. Log in to your account on our website.
2. Go to 'Payments' from the menu.
3. Select the 'Money out' tab.
If you do not have available cash
If your balance is invested, you’ll need to sell funds before you can withdraw cash.
You might not have enough available cash if you have just sold some funds. It can take up to 2 business days for your sell order to complete.
It usually takes 2 more business days for the cash to be available in your account. During this time, you can reinvest the cash, but you cannot withdraw it.
How to withdraw your available cash
1. Log in to your account on our website.
2. Select 'Payments' from the menu.
3. Select the 'Money out' tab (any available cash will be shown here).
4. Select 'Withdraw cash' and follow the instructions.
Withdrawing cash after a monthly contribution (regular payment)
You will need to wait 2 full business days (the clearance period) after the Direct Debit payment has been collected before the cash becomes available to withdraw.
How long it takes to receive your cash
When you withdraw cash, it can take 1 to 3 business days for it to be paid into your bank account. It can take 5 days or more if you need to sell funds first.
You’ll see your withdrawal pending if you select ‘Transactions’ then the ‘Cash statement’ tab. When your withdrawal has been sent to your bank account, you’ll see it as a completed transaction under the ‘What's gone out’ column.