How do I withdraw cash?

1.    Log in to your account on our website.

2.    Select ‘My profile’ from the menu.

3.    Select ‘Add’ on ‘Bank account’.

4.    Enter your personal bank account details.

This means we could not verify the bank account details you gave us.

To check if your bank account is verified, log in to your account on our website and select ‘My profile’ from the menu. View ‘Bank account’ and if the word ‘Withdrawals’ is green, your bank account is verified. If it’s red, it’s not verified.

If your bank account is not verified, select ‘Documents’ and upload a bank statement dated within the last 3 months. It must be from the same bank account you gave us. You can upload a photo, scan or PDF of your bank statement. We do not accept screenshots.

If you want to change your bank details, delete the bank account you’ve already entered and start again. If you have any regular payments or withdrawals, you’ll need to set them up again with your new bank details.

Learn how to set up regular payments

Learn how to set up regular withdrawals

It can take up to 3 days for your bank account to be verified, after which you’ll be able to withdraw cash.

For more information about how to verify your bank account, check your secure messages.

Check if you have available cash

You can only withdraw ‘available cash’ from your account.

To find out if you have available cash follow these steps.

1.    Log in to your account on our website.

2.    Go to 'Payments' from the menu.

3.    Select the 'Money out' tab.

If you do not have available cash

If your balance is invested, you’ll need to sell funds before you can withdraw cash.

You might not have enough available cash if you have just sold some funds. It can take up to 2 working days for your sell order to complete.

It usually takes 2 more working days for the cash to be available in your account. During this time, you can reinvest the cash, but you cannot withdraw it.

How to withdraw your available cash

1.    Log into your account on our website.

2.    Select 'Payments' from the menu.

3.    Select the 'Money out' tab (any available cash will be shown here).

4.    Select 'Withdraw cash' and follow the instructions.

How long it takes to receive your cash

When you withdraw cash, it can take 1 to 3 working days for it to be paid into your bank account. It can take 5 days or more if you need to sell funds first.

You’ll see your withdrawal pending if you select ‘Transactions’ then the ‘Cash statement’ tab. When your withdrawal has been sent to your bank account, you’ll see it as a completed transaction under the ‘What's gone out’ column.

If you are under 55

You cannot withdraw from your SIPP until you reach retirement age. You can transfer to another provider.

If you are over 55:

If you are:

• not yet in drawdown, or
• part in drawdown and part not in drawdown

To withdraw you will need to book an appointment with one of our Retirement Consultants. They will discuss the details with you and tell you how you could proceed. To book a call you will see a link on your secure account dashboard. You will only see this link when you have reached pension age, at 55.

If you are in drawdown

You can withdraw online. You will see a link on your secure account dashboard.

If you are the Registered Contact, you cannot withdraw funds from a Junior ISA. The child can withdraw when they are 18 and becomes the account holder.

The purpose of a Junior ISA is to invest for your child’s future. For this reason, HMRC has placed strict withdrawal regulations on this type of account.

Read more about Junior ISAs on the government website.

You'll need to send us a secure message, including the amount you want to withdraw. We'll do the rest for you. The whole process – selling the funds and proceeds clearing in your bank account usually takes 7 to 12 working days depending on the fund's settlement period.

You can withdraw cash on the app if you have a Stocks and Shares ISA or General Account.

1. Go to your account details screen and select 'Your funds' underneath the 'Invest' button.
   
2. Read the information on the following screen and select 'Withdraw cash' if you want to proceed.
3. Enter the amount you want to withdraw and select 'Next'. Check the order and select 'Submit'.