This is usually done instantaneously, but in some cases we may need to ask you to upload some documents to your account so we can review them manually.
Please make sure that any documents you upload:
- match the details saved in your Vanguard account (for example, please make sure your name matches exactly)
- show the full document and aren’t cropped
This will help us verify your identity or bank account as quickly as possible.
Once you've uploaded your documents, we'll start reviewing them as soon as we can. It can take up to three weeks to verify documents.
If we need any extra information, we'll contact you as soon as possible. And once your verification is complete we'll send you a secure message letting you know your Vanguard account is fully up and running.
Need more help?
If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.
If you are new to Vanguard, please send us a message with email.
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?