How long does it take to verify my identity or bank account?

This is usually done straightaway, but in some cases, we may need you to upload some documents to your account so we can review them.

Make sure any documents you upload:

  • match the details saved in your Vanguard account (for example, make sure your name matches exactly)

  • show the full document and are not cropped or redacted in any way 

This will help us verify your identity or bank account as quickly as possible. 

Once you've uploaded your documents, we'll start reviewing them as soon as we can. It can take up to 5 working days. 

If we need any extra information, we'll contact you as soon as possible. When your verification is complete, we'll send you a secure message letting you know your Vanguard account is fully up and running.

Need more help?

Our UK-based team is ready to answer your questions

Our UK-based team is ready to answer your questions.

Do you have a Vanguard account?

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

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