Why isn't my BACS payment showing yet?


Your payment will usually show in your account within 3 to 5 working days, after our system updates. If it is not showing in your account after 5 working days, contact us and we'll investigate.

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Find out what you can do