If you've just made an investment, please note that it will take a few days to appear in your account. This is because it takes time for your investment to settle, i.e. for the transfer of cash and assets to complete. In some instances we might also be waiting for some documentation from you, so check your secure messages. If you haven't just made an investment, and you've checked your secure account page and we're not waiting for any documentation, please call us on 0800 587 0460 and we'll look into it.
Need more help?
If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.
If you are new to Vanguard, please send us a message with email.
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?
