Why do I need to provide documents?

We must check our clients' identity due to money laundering regulations. We do as much of this as we can automatically but in some cases, we may need to ask you for more information.  

Make sure any documents you upload:

  • match the details saved in your Vanguard account (for example, make sure your name matches exactly)

  • show the full document and are not cropped or redacted 

This will help us verify your identity or bank account as quickly as possible. 

Once you've uploaded your documents, we'll start reviewing them as soon as we can. It can take up to 10 working days to verify documents.

If we do not receive the documents within 28 working days your account will be suspended. 

Need more help?

Our UK-based team is ready to answer your questions

Our UK-based team is ready to answer your questions.

Do you have a Vanguard account?

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?