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Why am I being asked to show a utility bill or passport number?


The regulators require us to check the identity of our customers as part of the money laundering regulations. We do as much of this as we can online and automatically, through industry-renowned third-party providers. In rare cases where we can't identify you through these channels, we'll ask for more information.

Please make sure that any documents you upload:

  • match the details saved in your Vanguard account (for example, please make sure your name matches exactly)

  • show the full document and aren’t cropped

This will help us verify your identity or bank account as quickly as possible. 

Once you've uploaded your documents, we'll start reviewing them as soon as we can. It can take up to 10 business days to verify documents.

Need more help?

Our UK-based team is ready to answer your questions

If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.

If you are new to Vanguard, please send us a message with email.

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Find out what you can do
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