How do I get help if I have a problem with the app?


If you have a problem using our app, please send us a secure message on our website. 

To send us a secure message: 

  1. Log in to your account on our website. 
  2. Select ‘Secure messages’ from the menu. 
  3. Select ‘Send a message’ and tell us what the issue is. 

Need more help?

Our UK-based team is ready to answer your questions

Do you have a Vanguard account?

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Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Let us know how we can help

Making a complaint