I have been asked for some information when I log in, why?


As a regulated financial company, we have a duty to protect your account from financial crime. This means we must take steps to understand our clients. Including knowing more about you and how you use your account. Asking these questions helps us understand how you usually use your account, so we can identify anything unusual.

Data protection

We will only use your answers to help us in our commitment to protect your account. We will not use them for marketing purposes. We keep any information you give us secure, only using it in line with our Privacy Policy

If you do not answer the questions

You can skip the questions for a while, but you will see them every time you log in until you answer them. Your account will not be restricted if you do not answer but we encourage you to complete them as soon as possible so we can meet our regulatory duties and continue protecting your account. 

Why we are asking for this information now

We are always enhancing our systems and controls to make sure the accounts of existing and new clients are protected. We will ask you for information again in the future to make sure what we have is still accurate.

If you have any specific questions, you can always contact us. 

Need more help?

Our UK-based team is ready to answer your questions

Do you have a Vanguard account?

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Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?