I've got a new device. What do I do?

You can still log in as you did before.

If your phone number has changed:

  • Log in  to your account on our website.

  • From the left-hand menu go to My profile.

  • You can edit your personal details.

Need more help?

Our UK-based team is ready to answer your questions

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Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Let us know how we can help

Making a complaint