Why is my money not available to invest, even though my transfer is complete?


There are a couple of reasons this may happen:

  • it can take a few days for the cash to clear in your account, and if you’ve chosen funds already, for the transaction to complete and show in your account
  • we may need some more documents from you. We’ll send you a secure message to let you know we do

If neither of these apply to you, get in touch and we’ll look into it.

Need more help?

Our UK-based team is ready to answer your questions

Our UK-based team is ready to answer your questions.

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Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

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