There are a couple of reasons this may happen:
- it can take a few days for the cash to clear in your account, and if you’ve chosen funds already, for the transaction to complete and show in your account
- we may need some more documents from you. We’ll send you a secure message to let you know we do
If neither of these apply to you, get in touch and we’ll look into it.
Need more help?
Our UK-based team is ready to answer your questions
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Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
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