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Why is my money not available to invest, even though my transfer is complete?


There are a couple of reasons this may happen:

  • It can take a few days for the cash to clear in your account, and if you’ve chosen funds already, for the transaction to complete and show in your account.
  • We may need some more documents from you. Please check your secure messages.

If neither of these apply to you, get in touch and we’ll look into it

Need more help?

Our UK-based team is ready to answer your questions

If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.

If you are new to Vanguard, please send us a message with email.

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

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