My bank is verified, but my regular payment has not been taken out

There are several reasons this could have happened.

  • The bank account details you provided did not match with your bank.

  • There's not enough money in your account.

  • The payment was higher than a Direct Debit limit you've set with your bank.

  • The bank has received a request to cancel the Direct Debit.

  • The bank account has been closed or transferred to another bank.

We start the process of taking your regular payment 8 working days before it is due. If your bank verification happened within this period, your regular payment might not be collected.

You can place an order with a debit card by choosing ‘Invest Now’.

We will debit your regular payment next month.

Need more help?

Our UK-based team is ready to answer your questions

Do you have a Vanguard account?


Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Let us know how we can help.

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