My bank is not listed when I try to make a payment or withdrawal. What should I do?

We only accept payments from, and withdrawals to, banks and building societies that:

  • have a UK banking licence

  • are regulated by the Prudential Regulation Authority

Check the Bank of England’s list of banks incorporated in the UK to see if your bank or building society is included 

If it’s not, you’ll need to use an account with a bank or building society that is on the Bank of England’s list.

Need more help?

Our UK-based team is ready to answer your questions

Our UK-based team is ready to answer your questions.

Do you have a Vanguard account?

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?