My bank is not listed when I try to add money or withdraw. What should I do?


We only accept payments from, and withdrawals to, banks and building societies that:
 

  • have a UK banking licence

  • are regulated by the Prudential Regulation Authority
     

Check the Bank of England list of Banks - January 2024 incorporated in the UK to see if your bank or building society is included.

If your bank is on the Bank of England list, but we do not have it as an option, please contact us. 

Need more help?

Our UK-based team is ready to answer your questions

Do you have a Vanguard account?

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Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Let us know how we can help.

Contact us