If you change your mind within 30 days of opening your Vanguard Personal Pension, we’ll pay back any single payments you’ve made, minus any fees already deducted and any fall in the value of your investments. Any regular payments will be paid back in full.
If you opened your Vanguard Personal Pension with a transfer you can change your mind within 30 days and we’ll try to return your money to your existing provider. In some cases they may refuse to take the transfer back and you may need to choose a new provider.
Need more help?
If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.
If you are new to Vanguard, please send us a message with email.
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?