Personal Pension
You can change your mind and cancel your Personal Pension by sending us a secure message from your account. This must be within 30 days from opening the account.
We’ll pay back any single payments you’ve made, minus any fees already deducted and any fall in the value of your investments. Any regular payments will be paid back in full.
If you opened your Personal Pension with a transfer, you can also change your mind within 30 days. We’ll try to return your money to your existing provider. In some cases, they may refuse to take the transfer back and you may need to choose a new provider.
ISA and General Account
You may cancel your Stocks and Shares ISA, Junior ISA or General Account by informing us in writing by secure message within 14 days from the account being opened.
When you cancel and sell your investments you may get back less than you invested if they’ve fallen in value.
If we choose and manage your investments for you
If you’d prefer to do it yourself or close your account, call us on 0800 587 0460. You can talk to us from 9am to 5pm, Monday to Friday.
Need more help?
Our UK-based team is ready to answer your questions.
Do you have a Vanguard account?
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?