I live in a care home, how do I provide address verification?

If you do not have any documents to verify your address, we can accept a letter from your care home.   

This letter must:  

  • be on the care home's letter headed paper  
  • include your name and date of birth  
  • confirm period of residency in home  
  • be signed and dated by the care home manager  

The letter can then be uploaded to Documents in your online account or posted to us at the address below:  
PO Box 24095  
1 Tanfield  
EH3 1FS  
We will then review this and tell you once our checks are complete or if we need anything further. 

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Getting help in difficult circumstances

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