If you do not have any documents to verify your address, we can accept a letter from your care home.
This letter must:
- be on the care home's letter headed paper
- include your name and date of birth
- confirm period of residency in home
- be signed and dated by the care home manager
The letter can then be uploaded to Documents in your online account or posted to us at the address below:
Vanguard
PO Box 24095
1 Tanfield
Edinburgh
EH3 1FS
We will then review this and tell you once our checks are complete or if we need anything further.
Need more help?
Our UK-based team is ready to answer your questions
Our UK-based team is ready to answer your questions.
Do you have a Vanguard account?
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
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