How do I change my password?

If you'd like to change your password you can follow these steps:

  • Log into your account.

  • From the left-hand menu go to My profile.

  • Choose the Security tab.

  • Under Settings go to Edit next to Password.

  • Follow the on-screen instructions. You'll need to enter your old password for security reasons, and make sure that your new password meets the conditions.

  • Choose Save and your password will be updated. Next time you log in, you'll need to use your new password.

Need more help?

Our UK-based team is ready to answer your questions

Our UK-based team is ready to answer your questions.

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Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

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