Why has my debit card payment failed?

There could be many reasons why your payment might have failed. 

• The debit card needs to be a valid UK debit card in your own name.
  
  
• You don’t have enough money in your account. 
  
  
• You made an error when you put in the debit card details.
  
  
• The debit card has expired. 

It may be worth contacting your bank to see if it is blocking the payment or if there is a payment limit.

To try and make the payment again

• if you have just tried to make the payment, there could still be a ‘Pay now’ link on the Cash statement page. Go to Transactions in the left-hand menu. Then choose the Cash statement tab. If you see the ‘Pay now’ link, choose that to try again

• you can also try and pay again with 'Invest now' and follow the steps. Go to Investments in the left-hand menu and you will see an ‘Invest now’ button

• you can also add cash from 'Payments' in the left-hand menu. Choose 'Add cash’ under Single payments. It will be available to invest the next working day

To check the payment has been successful