If you're having trouble accessing the app, make sure you have the latest version of your phone’s software installed and the latest version of our app. You can update it at the App Store or Google Play Store.
If we're experiencing technical problems, we'll be working hard to get the app working again. In the meantime, if you need urgent access to your accounts, log in to our website.
If you need further help, you can contact us.
Need more help?
Our UK-based team is ready to answer your questions
Do you have a Vanguard account?
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?
Let us know how we can help
Making a complaint