How do I use and manage biometric recognition?

You can use biometrics for logging in to the app but not for authorising payments just yet.

Logging in with biometrics 

You need to enable biometric login in your device settings. 

The prompt to set it up will appear as soon as you log in. 

If your device does not recognise your biometric information, you can log in using your username and password. 

Turning biometrics on and off 

You can turn biometrics on and off from the 'Settings' menu at the bottom of the app screen, or in your device settings.  

About your biometric data 

We do not store biometric data. Your device stores that data.

Need more help?

Our UK-based team is ready to answer your questions

Do you have a Vanguard account?

""
""

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Let us know how we can help

Making a complaint