We’re here for you
At Vanguard, we want investing with us to feel clear, supportive and reassuring. We also understand that life can sometimes bring challenges that leave you feeling uncertain or overwhelmed. We want you to know you’re not alone.
On this page, you can also find more information about charities and organisations that can support you too.
Signs to seek support
It’s not always easy to know when you need support. Stress, money worries or big life changes can impact anyone. Spotting the signs early helps you stay in control and get timely support. Here are some signs you may need extra help:
Understanding information is harder than before.
Money decisions seem too big or confusing.
Keeping track of payments, messages, or tasks is harder than before.
Thinking about money or investments makes you feel worried, sad or stressed.
You’re going through a big change in life, such as losing a loved one, breaking up with a partner or losing your job.
You’re worried that someone’s influencing your financial choices or using your accounts without your full consent.
You’re not able to do your normal tasks because of an injury, taking care of someone or a change in your health.
How we can help
Everyone’s situation is different. We’re here to understand what you need, whether it’s for a short time, ongoing, or new. We aim to give you clear and simple information and support, so you can feel confident managing your account. Here are just some of the ways we can help:
Getting in touch the way that works best for you.
Giving you extra support when you're using our service.
Placing restrictions on your account if you don't think you should be trading.
Sharing tools with you like our pension calculator, so you can check if you're on track for your retirement.
Explaining how to handle someone's account with a Power of Attorney.
Providing ways to customise our website to suit your accessibility needs.
Going through a life event
It’s hard when we go through sudden changes in our lives. Losing a loved one, getting divorced, losing a job, or taking on caring responsibilities can all make us feel like we need more help.
If something’s changed and you feel that you need extra support in managing your account, visit our FAQs or get in touch with us. Our team will do our best to help you find a way forward.
Tell us about your needs
The easiest way is to send us a secure message. You can also call us, where we'll do our best to give you the right support.
Send a secure message
Log into your account and let us know what you need. We'll get back to you as soon as we can.
Call us
From the UK
0800 587 0460
From abroad
+44 (0)20 3753 5087
Lines open
Monday to Friday, 9am to 5pm
(Closed on public holidays)
Where else can you get help?
Some situations need help from experts. These organisations offer free and private support. Vanguard is not responsible for content on other websites.