There are a few things you can try:
- Double check your card details (including name and address) and try again. Make sure to refresh your browser or try a new browser before re-entering your card details
- Try a smaller payment amount. If you’re trying to make a large payment, it could be over your bank’s limits
- Contact your bank. If the transaction is out of the ordinary they may have blocked it
- If you have a failed payment on your account and it’s preventing you from trying again you can contact us to remove it
Need more help?
Our UK-based team is ready to answer your questions
If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.
If you are new to Vanguard, please send us a message with email.
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?
