There are several reasons why your payment might have failed:
- The card needs to be a valid UK debit card in your own name.
- If your bank did not ask you to authenticate the payment with a verification code or in your mobile app, please contact them to ensure multi factor authentication is set up.
- It may also be worth contacting your bank to see if they are blocking the payment or if there is a payment limit.
- We'd also suggest deleting your browser's cookies and cache or using your browser in 'Incognito mode'. Using a different browser or device can sometimes resolve payment issues.
Try to make the payment again:
If you have only just tried to make the payment, there could still be a ‘Pay now’ link on the 'Cash statement' page. Follow that link to try again.
You can also try and pay again with 'Invest now' and follow the steps.
You can also add cash under 'Payments' in the left-hand menu. Choose 'Add cash'. It will be available to invest the next business day.
To check that cash payments have been successful:
Log in to your account
From the left-hand menu, go to 'Transactions'.
Choose the 'Cash statement' tab where you can view your payment details.
Need more help?
Our UK-based team is ready to answer your questions.
Do you have a Vanguard account?
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?