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My debit card payment has failed. What should I do?


There are a few things you can try:

  • Double check your card details (including name and address) and try again. Make sure to refresh your browser or try a new browser before re-entering your card details

  • Try a smaller payment amount. If you’re trying to make a large payment, it could be over your bank’s limits

  • Contact your bank. If the transaction is out of the ordinary they may have blocked it

  • If you have a failed payment on your account and it’s preventing you from trying again you can contact us to remove it

Need more help?

Our UK-based team is ready to answer your questions

If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.

If you are new to Vanguard, please send us a message with email.

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Find out what you can do
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