There are a few things you can try:
- Double check your card details (including name and address) and try again. Make sure to refresh your browser or try a new browser before re-entering your card details
- Try a smaller payment amount. If you’re trying to make a large payment, it could be over your bank’s limits
- Contact your bank. If the transaction is out of the ordinary they may have blocked it
- If you have a failed payment on your account and it’s preventing you from trying again you can contact us to remove it
Need more help?
If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.
If you are new to Vanguard, please send us a message with email.
Getting help in difficult circumstances
Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.
Have a complaint?