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How do I let you know a Vanguard account holder has died?

When a Vanguard account holder has died, you can let us know by:

  • emailing us at
  • calling us on 0800 587 0460 (Monday to Friday, 9am to 5pm)
  • sending us a secure message from your own Vanguard account
  • writing to us at Vanguard, PO Box 24095, 1 Tanfield, Edinburgh, EH3 1FS

If you already have a death certificate (or an interim certificate from the coroner) when you contact us, please post an original or certified copy of this to our Edinburgh address.

You'll need to add your contact details and email address when posting the death certificate. A member of our bereavement team will then get in touch to help you close the accounts. We'll try to make sure that you have the same bereavement specialist helping you throughout the process.

You'll find all the information you need in our guide, What to do when someone dies

Need more help?

Our UK-based team is ready to answer your questions

If you are an existing client, please send us a secure message using the Inbox feature within your account. This will help us respond with information specific to you.

If you are new to Vanguard, please send us a message with email.

Getting help in difficult circumstances

Please contact us if you’re having financial difficulties, navigating a difficult time in your life, or if your mental wellbeing is affected. This happens to many in these uncertain times. We’re here to help.

Have a complaint?

Find out what you can do
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